Frequently Asked Questions
Coming to see a show? Have some questions? Look here! We may have answered them for you!
Where is the Hangar Theatre located?
The theatre is located at 801 Taughannock Blvd, next to the idyllic Cass Park!
Does the theatre have a concessions bar?
Yes. The Hangar’s concessions bar will be open one hour prior to curtain. The Hangar offers a variety of snack and drink options including beer and wine. Items purchased at the concessions bar are allowed in the theatre. Picnicking in the park or outside the theatre under the front tent is allowed. No outside alcoholic beverages may be consumed on Hangar property, as stated in our NYS Liquor License.
*Menu items are subject to availability and may vary based on the nature of the event taking place
How early should I arrive if I’m attending a performance?
The theatre lobby, including our Box Office and Concessions bar, is open exactly one hour before curtain for every show.
Also, during the summer, we host a free pre-show talk before every Mainstage performance. These “Prologues” begin 45 minutes before curtain and will be announced in the lobby before they get started. Please feel free to join us for those interesting conversations with theatre professionals! You do not need to have a ticket to the performance to attend.
How can I buy tickets?
Tickets may be purchased in person, over the phone or online! Ticketing fees apply regardless of purchase method.
September - May, tickets can be purchased in person at the Hangar Business Offices in Center Ithaca (171 E State Street, Suite 230), from 10 AM - 5 PM, Monday through Friday. The Box Office will be open at the Theatre (801 Taughannock Blvd) one hour prior to curtain.
June - August, the Hangar Box Office is located at the theatre from 12 PM - 6 PM, Monday through Saturday, and one hour prior to curtain for every Mainstage and Kiddstuff performance.
Over the Phone:
The Hangar Box Office can be reached at 607-273-2787 (ARTS). Subscriber ticket exchanges may be requested via e-mail at email@example.com Starting May 1.
I want to buy tickets to more than one performance at a time, can I do that?
If you are looking to buy tickets across different seating sections or on different nights, you’re best to give us a call or buy in person. Our online software cannot service those needs at this time. If you prefer to buy online, you will need to create different transactions for each seating section and or performance date.
What are the ticketing fees? Why aren’t they just included in the price of the ticket?
We want to provide the best and most convenient box office service for our patrons. To make that happen, it requires a considerable investment in both staffing and ticketing technologies. The ticketing fee covers that investment. The fee applies to all transactions: online, over the phone, or in person.
I ordered my tickets online/over the phone? Where do I pick them up?
If you ordered your tickets online, you may print them out at home! One page will print and scan at the door for an entire order. If you are not able to print them/ordered them over the phone, they are printed and ready for you at the Will Call window inside the lobby of the theatre. We recommend arriving 30 minutes in advance of curtain time in order to retrieve your tickets and get to your seat on time.
Why haven't I received a call back from the box office?
Your call is very important to us and we strive to respond as quickly as possible. However, on high-volume days, it is not unusual for our Box Office staff to receive as many as 20 calls in the space of 10 minutes! We pride ourselves on giving each and every call and in-person visit our full attention so please be patient.
Please note: during the hour prior to a show, our top priority is getting patrons into the show at hand in a timely fashion. If you call during that time in regards to another matter, we may ask that we return your call after the current performance is up and running.
I have a coupon, but it won’t work online. Why?
Some coupons work online, but not all. If a coupon is meant to work online, then you will be given a coupon code and explicit instructions on how to apply it in a sale. If it still is not working, please give the HBO a call and we will work to resolve the problem for you.
For example: Ithaca Guide to Being Local BOGO as well as VIP vouchers and Gifttiks will NOT work online.
I bought tickets for a performance, but it turns out that I can’t make it for that time. Can I exchange tickets for another night?
At this time, ticket exchanges are only available to Hangar subscribers. Single ticket buyers may not exchange tickets. Get your subscription HERE to receive this perk amongst many others!
I bought tickets, but it turns out that I can’t go at all. Can I get a refund?
Sorry, but the Hangar has a strict no-refund policy.
What is Pay What You Can (PWYC) and how does it work?
Pay What You Can is a sponsored program that focuses on providing access to theatre to patrons of all financial backgrounds.
These tickets are not sold in advance and must be purchased anytime starting an hour before the show. When you purchase your ticket, you tell the box office staff person how much you would like to pay for your ticket. Tickets are limited and sold based on a first come, first serve basis. Limit 4 tickets per party.